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Returns & Delivery
Returns
Refund policy
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We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.
To initiate a return, please contact us at info@berniceoils.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send the item back to us. Please note that items returned without prior approval will not be accepted.
If you have any questions about our return process, feel free to reach out to us at **info@berniceoils.com**.
Exceptions and Non refundable items
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​All sales on non-refundable items are final. Exceptions may apply for items that are defective or damaged upon arrival. Please review our terms and conditions for specific regarding these exceptions. If you have any questions, feel free to reach out to our customer service team for assistance.
Refund Process
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​Once we receive and inspect your return, we will notify you within 3-5 business days to let you know if your refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund in your account.
Damaged Items
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​Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Delivery
What is the cost of delivery?
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​Royal Mail delivery is priced at £4.59.
When will my order arrive?
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​Your order is expected to arrive within 3 to 5 business days.
What should I do if my order hasn't arrived?
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​If your order hasn't arrived within 5 business days, please reach out to us at info@berniceoils.com
How can I confirm that my order has been dispatched?
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​​We will send you an email to confirm that order has been dispatched.
What is the minimum purchase amount required for free delivery?
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​​To enjoy free delivery, simply spend £60 or more on your order. It's a great way to save on shipping while getting everything you need! Happy shopping!
Do you offer international delivery?
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​​Thank you for your interest in our products! Currently, we do not offer international delivery, but we are actively working towards making this available in the future. We appreciate your understanding and support as we grow!
How can I track my order?
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​We currently offer standard delivery for all orders, and please note that these orders are not tracked. Thank you for your understanding!
Do you offer next day delivery to UK
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​​Thank you for your understanding! Currently, we do not offer next day delivery, but we are actively working towards providing this option in the future. We appreciate your patience and support as we strive to enhance our services.
Cancellation
Cancellation Form Sample
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To [here enter the trader’s name, geographical address and, where available, fax number and e-mail address are to be inserted by the trader]:
I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].
Ordered on [date]/received on [date],
Name: [enter name or names in which the order was made],
Address: [enter your address],